Accessibility Statement

1. Our commitment

Oluliz wants customers, staff, partners and members of the public to be able to use this website regardless of disability, device or assistive technology. Accessibility is considered across public pages, legal information, forms, tracking, optional customer accounts and the staff workspace.

2. Measures used

• Semantic page structure, headings, labels and meaningful link text.
• Keyboard-operable navigation, forms, menus, controls and visible focus states.
• Text alternatives for informative images and hidden treatment for decorative images.
• Responsive layouts that support mobile devices, zoom and reflow.
• Colour, sizing and spacing intended to preserve readability and distinguish interactive states.
• Status and error messages exposed to assistive technologies where forms update dynamically.
• Reduced-motion support for people who request less animation.
• Plain-language service, legal and operational information where practicable.

3. Using the website

You should be able to navigate using a keyboard, zoom text and page content, use common screen-reading software, submit a quote, look up a shipment and manage an authorised account without relying only on colour or pointer gestures. Browser and device accessibility settings may provide additional text, contrast, voice and motion controls.

4. Third-party content

Some journeys may continue to a payment provider, email service, WhatsApp, carrier document or another third-party service that Oluliz does not control. We select providers with usability and security in mind and will assist with an alternative reasonable channel where a third-party barrier prevents completion of an Oluliz service.

5. Alternative formats and assistance

If information or a function is inaccessible, we can provide reasonable assistance or an alternative format or channel appropriate to the request. This may include telephone support, an accessible electronic document or staff-assisted completion, subject to identity and security checks for private shipment or account data.

6. Reporting a barrier

Email info@olulizglobalservices.com, call +234 911 192 2000, or write to Oluliz Global Service LLC, 6 Alkat Way, Iju-Ishaga, Lagos, Nigeria. Tell us the page or function, what you were trying to do, the problem encountered, and any assistive technology, browser or device involved. Do not include passwords or unnecessary sensitive information.

7. Response and improvement

We review accessibility reports, prioritise barriers by impact, test corrective changes and incorporate relevant lessons into future releases. Urgent barriers affecting access to an active shipment, payment or time-sensitive instruction are escalated through customer support.