Oluliz Global Service LLC
Shipping & Service Terms
The contractual conditions governing quotes, bookings, cargo handling, freight coordination, customs support, delivery, payment and claims.
Effective and last updated: 4 September 2026
1. Parties and application
These Shipping & Service Terms apply to logistics services arranged or supplied by Oluliz Global Service LLC ("Oluliz") for the customer identified in a quote, booking confirmation, shipment record or invoice. They apply to freight forwarding by air, sea and land; international and domestic shipping; trucking in the United States and Canada; roll-on/roll-off and container shipping from the United States to Nigeria and other accepted African destinations; consolidation; customs-support; warehousing; distribution and delivery. A customer includes the shipper, consignee, cargo owner and any person acting with authority for them, as applicable.
2. Our role and subcontracting
Oluliz coordinates services with independent vehicle sellers, auction platforms, airlines, shipping lines, trucking companies, freight agents, customs brokers, ports, terminals, warehouses and delivery operators. Unless a confirmed document expressly states that Oluliz is performing a specific service as principal, Oluliz acts as a freight forwarder or arranging intermediary and does not own or operate the aircraft, vessel or other carrier. We may select, instruct and replace suitable partners and subcontractors. Their mandatory tariffs and conditions may apply to the part of the service they perform and are available on request where reasonably obtainable.
2A. Vehicle procurement and purchase coordination
Vehicle procurement means that Oluliz may help identify a vehicle matching the customer's stated requirements, coordinate with a seller, dealer or auction, assist with purchase steps, arrange available inspection information, and coordinate inland movement and export preparation. Unless Oluliz expressly confirms otherwise in writing, it is not the vehicle seller, auction operator, manufacturer, insurer or repairer. The purchase contract is between the customer and the relevant seller or auction. Vehicle availability, descriptions, title status, condition, history, inspection results, repairs, recalls, mileage, market value and seller performance remain subject to the seller's or auction's own records and terms. The customer must approve the selected vehicle, price, purchase conditions and supporting documents before a binding purchase instruction is issued.
3. Contract formation and document priority
A quote request is not a booking. A quote is based on the information then available and remains open only until its stated expiry. A contract forms when Oluliz confirms acceptance of a booking or begins the agreed service after the customer accepts the quote. If documents conflict, the following order applies: a signed service agreement; the booking confirmation and accepted quote, including special conditions; these terms; then applicable partner or carrier conditions. Mandatory law always prevails.
4. Quotes, remeasurement and additional charges
Charges may be based on actual weight, volumetric weight, chargeable weight, dimensions, package count, vehicle details, cargo type, declared value, route, capacity, exchange rates and partner rates. Oluliz may inspect, photograph, count, weigh and measure cargo after receipt and provide the result to the customer. A quote may be revised where supplied information is incomplete or inaccurate, actual measurements differ, routing or capacity changes, or additional fuel, security, inspection, duty, tax, storage, handling, demurrage, detention, port, terminal, customs, delivery, redelivery, disposal or government charges arise. We will explain material additional charges where reasonably practicable.
5. Customer authority and information
The customer confirms that it owns the cargo or has authority from the owner and every relevant person to arrange the service, accept these terms, provide personal data and issue instructions. The customer must provide accurate, complete and timely names, contacts, origin and destination, cargo description, harmonised classification where required, value, quantity, weight, dimensions, documents, licences, permits and special-handling instructions. Oluliz may rely on that information without independent verification, although we may check it.
6. Packing, marking and cargo condition
The customer must ensure cargo is safely and appropriately packed, secured, marked and labelled for the entire contemplated route, handling method, climate and storage conditions, unless Oluliz expressly agrees to perform that work. Packaging must protect the cargo, other property and people. Oluliz may refuse, re-pack, isolate or require corrective action for unsafe or unsuitable cargo at the customer's cost. Receipt without an immediate exception does not prove that concealed contents, quantity, value or internal condition were verified.
7. Prohibited, restricted, dangerous and special cargo
The customer must not tender unlawful, sanctioned, stolen, counterfeit, prohibited or restricted goods, weapons, explosives, narcotics, hazardous materials, waste, live animals, perishables, valuables, cash, negotiable instruments, human remains or temperature-controlled cargo unless the cargo is lawful, fully disclosed and expressly accepted in writing with all required documentation and handling arrangements. The customer is responsible for checking origin, transit and destination restrictions. Oluliz may refuse, stop, return, store, surrender to an authority or otherwise deal with cargo where required for safety or law, and the customer remains responsible for resulting lawful costs.
8. Vehicles, roll-on/roll-off and containers
For vehicles, the customer must provide accurate title, identification, ownership, condition and operability information; remove personal effects, valuables and undeclared items unless a confirmed service document expressly permits them; disclose fuel, battery, modification, damage and hazardous conditions; and satisfy export and import requirements. A vehicle may be refused, delayed or handled differently where its condition, documents, fuel or battery status, keys, alarms or declared contents do not meet the relevant carrier, port or authority requirements. For containers, the customer is responsible for lawful and safe loading, weight distribution, securing, sealing and verified gross mass where it loads the container. Detention, demurrage, storage, cleaning, repair and redelivery charges caused by late release, collection, documentation or customer-controlled loading are payable by the customer unless caused by Oluliz's breach.
9. Collection, consolidation, routing and delivery
Oluliz may consolidate cargo with other shipments, use multimodal transport, select or change a reasonable route, port, terminal, carrier or handling facility, and tranship cargo where operationally necessary. The customer must make cargo available at the agreed time and ensure safe access. Delivery may be made to the named consignee, its authorised representative, an agreed address, terminal, warehouse or collection point. The recipient may be required to provide identification, reference information and acknowledgement. Failed delivery, refusal, inaccurate address, absence or delayed collection may result in redelivery, storage, return or disposal charges.
10. Customs, duties and regulatory compliance
Customs clearance and release are controlled by public authorities. The customer is responsible for accurate declarations, classifications, value, origin, permits and supporting records, and for duties, taxes, levies, penalties and official charges unless a confirmed quote expressly includes them. Oluliz may submit information through an authorised broker based on customer documents, but does not guarantee an authority's assessment, inspection, release or clearance time. The customer must reimburse liabilities reasonably incurred because supplied information was inaccurate, incomplete, late or unlawful, except to the extent caused by Oluliz.
11. Transit times, tracking and events outside control
Pickup, departure, arrival, customs and delivery times are estimates unless Oluliz expressly accepts a guaranteed service in writing. Any indicative vehicle-shipping timeframe, including an approximate 6–8 week Nigeria arrival window after purchase, is subject to seller release, inland transport, vessel schedules, port and customs operations, inspections and other circumstances outside Oluliz's control. Tracking milestones show the latest verified information available and may be delayed behind physical movement. Oluliz is not responsible for delay or failure caused by weather, natural disaster, war, civil disorder, piracy, epidemic, strike, congestion, capacity withdrawal, route closure, mechanical failure, cyber incident, government or customs action, inspection, sanctions, power or network failure, or another event outside reasonable control. We will take reasonable operational steps and keep the customer informed where practicable.
12. Invoices and payment
The customer must pay the currency, amount and due date stated on the invoice, using an accepted method and the correct reference. Bank, foreign-exchange and provider fees are borne by the customer unless stated otherwise. Payment is complete only when cleared funds are received and reconciled. Oluliz may require advance payment, suspend work, withhold release where law permits, charge lawful storage or recovery costs, or cancel unperformed services for overdue sums. A disputed invoice must be raised promptly with reasons and supporting records; undisputed amounts remain payable.
13. Cancellation, changes and refunds
A customer may request cancellation or amendment, but acceptance depends on the stage of the booking and commitments already made. The customer must pay services performed and non-recoverable partner, carrier, customs, port, storage, documentation and cancellation charges. Any refundable balance will be returned through an appropriate method after reconciliation. If Oluliz cancels an unperformed service for reasons within its control, we will refund the corresponding service amount received, less any properly incurred non-refundable third-party cost disclosed to the customer. Mandatory consumer cancellation and refund rights are not limited.
14. Cargo insurance
Cargo insurance is not included unless it appears as an accepted line item or separate written confirmation. Carrier liability is not a substitute for cargo insurance and may be limited by weight, package, event, convention, tariff or carrier conditions. If the customer requests insurance, it must provide an accurate cargo description and full insurable value before risk begins. Insurance remains subject to the insurer's policy, exclusions, deductibles and claims process.
15. Loss, damage and claims
The recipient should inspect cargo on delivery, record visible loss or damage on the delivery record, take photographs, preserve packaging and notify Oluliz promptly. Concealed loss or damage must be reported as soon as reasonably discovered. The customer must provide the quote, tracking reference, invoice, proof of value, packing records, photographs and other reasonably requested evidence. Carrier, insurer, convention or mandatory-law notice periods may be short; delay may prejudice a claim. Oluliz will assist with a properly supported claim but cannot guarantee a carrier or insurer's decision.
16. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable consumer rights, fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Liability for loss, damage or delay during a partner's custody may be governed and limited by mandatory transport law, international convention, tariff or that partner's incorporated conditions. Where Oluliz is legally liable and no mandatory rule or specifically agreed limit applies, liability will be reasonable in relation to the affected service and proven direct loss. For business customers, to the extent permitted by law, Oluliz is not liable for indirect or consequential loss, lost profit, lost market, business interruption or loss caused by inaccurate instructions, inadequate packing, inherent cargo defect, lawful authority action or an event outside reasonable control.
17. Storage, lien and unclaimed cargo
Where permitted by law, Oluliz may retain cargo or related documents as security for due and undisputed charges connected with the shipment. If cargo is refused, unsafe, perishable or uncollected after reasonable notice, Oluliz may move, store, return, sell, destroy or otherwise dispose of it as reasonably necessary and lawful. Proceeds are applied to reasonable costs and amounts due, with any remaining balance handled according to law.
18. Compliance, records and privacy
Each party must comply with applicable customs, trade, sanctions, anti-bribery, anti-money-laundering, safety and data-protection laws. Oluliz may screen parties and cargo, request further evidence, keep operational and audit records, and refuse or report a transaction where reasonably required by law or risk controls. Personal data is handled under our Privacy Policy.
19. Complaints and disputes
Send a complaint with the quote, tracking or invoice reference, the issue, relevant dates and requested resolution. We will investigate using operational, communication and partner records. The governing law and forum stated in a signed agreement or confirmed booking apply. If none is stated, Nigerian law applies and courts with competent jurisdiction in Nigeria may hear the dispute, without limiting mandatory consumer rights or an applicable regulator's authority.
20. General terms
The customer may not transfer a booking or claim without consent where that would materially affect the service. Oluliz may transfer the contract as part of a lawful restructuring or to a successor able to perform it. Notices may be sent using the contact details supplied for the shipment. If a provision is invalid, the remaining terms continue. A delay in enforcement is not a waiver. Changes to an accepted shipment must be agreed in writing; published updates apply prospectively to later bookings.
21. Contact
Email info@olulizglobalservices.com, call +234 911 192 2000, or write to Oluliz Global Service LLC, 6 Alkat Way, Iju-Ishaga, Lagos, Nigeria. Include the relevant enquiry, tracking or invoice reference.